Professional Summary
Information Technology background with nearly 15 years of remote work experience supporting online businesses across customer service, general operations, and technical backend management.
Career progression includes 5 years as an Email Support Specialist, 5 years as a General Virtual Assistant, and 5 years as a Technical Virtual Assistant specializing in systems management and workflow automation.
Builds and maintains automation systems using Zapier, GoHighLevel, and n8n, integrating APIs, webhooks, conditional logic, AI tools, and structured data workflows—focused on reducing manual work through automation and continuously optimizing business systems.
Automation & AI Projects
AI-Powered Facebook Page Chatbot
- Built an AI-integrated chatbot that automatically responds to Facebook Page inquiries.
- Designed logic-based response flows for common customer questions.
- Reduced manual response time and improved inquiry handling efficiency.
Telegram AI Personal Assistant
- Developed a personal AI assistant integrated within Telegram.
- Accepts both text and voice commands.
- Capable of drafting/sending emails, responding to incoming emails, setting reminders, managing appointments, and checking/updating task statuses.
- Integrated automation workflows for backend execution of commands.
AI Credit Card Receipt Organizer
- Built a Telegram-based receipt processing system where users send receipt images.
- AI extracts relevant data, logs to Google Sheets, uploads images to Google Drive.
- Sends an automated email notification upon successful processing.
AI Video Generation Tool
- Developed a simple automation tool that generates animated videos based on input parameters.
- Designed workflow logic to automate the video creation process.
RAG-Based Data Retrieval Workflow
- Built a Retrieval-Augmented Generation workflow for structured data retrieval.
- Designed for efficient information access within automation pipelines.
- Integrated into workflows to improve response accuracy and contextual output.
Professional Experience
Technical Virtual Assistant
- Managed backend systems and technical infrastructure.
- Maintained WordPress websites and CRM systems.
- Built and maintained automation workflows.
- Troubleshot hosting, email, and domain issues.
- Supported system optimization and process improvement.
General Virtual Assistant
- Calendar and inbox management.
- Web research and data analysis.
- CRM management and data entry.
- Report creation and spreadsheet management.
- E-commerce backend support.
- Process documentation and SOP creation.
- Team coordination and task tracking.
Email Support Specialist
- Managed high-volume email support.
- Handled refunds, tracking issues, and escalations.
- Coordinated with suppliers and fulfillment teams.
- Maintained strong customer satisfaction standards.
Positioning Statement
I am best suited for businesses that need a full-time Technical Virtual Assistant who can:
- Manage technical infrastructure and backend systems.
- Handle operational and customer workflows.
- Build and maintain automation systems.
- Integrate AI into business processes.
- Continuously optimize and scale operations.
I do not only assist with tasks. I engineer systems that improve how the business operates.
Core Competencies
- Workflow Automation (Zapier, GoHighLevel, n8n)
- AI-Integrated Automation Systems
- Webhooks & API Integration
- Technical Operations & Systems Support
- WordPress Management & Troubleshooting
- Domain, DNS & Email Configuration
- Basic Server & WHM Management
- Database Troubleshooting (MySQL)
- Shopify & E-commerce Operations
- Project & Task Management Systems
- Customer Support & Escalation Handling
Automation & Technical Skills
Workflow Automation
- Built and maintained production workflows using Zapier and GoHighLevel.
- Designed structured automation systems in n8n (multi-step workflows, branching, triggers).
- API integrations, data mapping, and transformation.
- Familiar with Make.com automation concepts.
- Translates manual processes into scalable automation systems.
AI-Assisted Systems
- Integrating AI into operational workflows.
- Designing automation-enhanced business systems.
- Experimenting with scalable AI-driven task handling.
Web & Server Management
- WordPress installation, configuration, and troubleshooting.
- Website maintenance and optimization.
- Domain and DNS setup.
- Email configuration and issue resolution.
- Basic server and WHM management.
- SSH access (Termius), file management (FileZilla, WinSCP).
Database & Programming
- Database troubleshooting and issue resolution.
- Working knowledge of MySQL; MySQL Workbench usage.
- HTML, CSS, JavaScript; comfortable modifying existing scripts.
- Currently expanding backend skills with Python.
Strengths
- 15 years of remote experience
- Strong systems and process mindset
- Automation-focused problem solving
- Detail-oriented and structured thinker
- Independent and reliable
- Continuous learner in AI and automation